Frequently asked questions
WHAT ARE THE BENEFITS OF BEING A WINE CLUB MEMBER?
As a member of The Wine Club, you have access to multiple tasting room locations, 2 complimentary tasting flights per day, member discounts on wine purchases, merchandise, Safari tours, reservation bookings and much more! You also receive exclusive invites to member parties, and have special access to limited release wines. Please visit the Membership Benefits page for a complete detail of benefits as well.
WHAT IS THE PRICE OF THE WINE CLUB?
The great thing about our wine club is that you get to customize your wine experience and work within your budget. With the only exception being, you must purchase a minimum of 3 bottles of wine each shipment. Wines start at $29 and up.
WHAT DISCOUNTS DO I RECEIVE AS A MEMBER?
You will receive member pricing on all wine purchases, merchandise, tasting flights, event tickets and an additional 10% off on purchases of 12 bottles or more; as well as discounts on reservations at the tasting rooms and Safari tours.
HOW LONG DOES MY MEMBERSHIP LAST?
Once you sign up for The Wine Club and meet the three shipment minimum requirement your membership will continue for as long as you wish. You must contact us in order to cancel your membership. You may reach us at 818-579-2455 or email email@example.com
HOW DO I CANCEL MY MEMBERSHIP?
There is a three shipment minimum, but you may cancel anytime after your third shipment. To cancel your membership, you may either give us a call at 818-579-2455 and request to have your membership cancelled, or send an email to firstname.lastname@example.org. You cannot cancel your membership through any of the tasting rooms. Once your membership has been cancelled, your benefits end the same day as well.
I DON'T WANT TO CANCEL MY MEMBERSHIP, BUT I WANT TO PUT IT ON HOLD. HOW DO I DO THAT?
We are not able to put your membership on hold. You must either choose to completely cancel or continue with your membership. We always want to know why you are cancelling, as there are a lot of solutions to many reasons for cancellations. We try and work with every member, and it is our pleasure to take the time to see what we can do to be able to continue to have you as part of our family.
HOW WILL I KNOW WHEN I WILL BE CHARGED FOR MY SHIPMENT?
Prior to each shipment release, you will be sent an email with the selection of wines to choose from with the member price per each bottle. It is then that you will choose your wines for your shipment and be charged.
CAN MY WINE CLUB BENEFITS BE EXTENDED TO SOMEONE ELSE?
Membership benefits are extended to the card holder only. The member name and card holder are to be the same person. The member may choose to bring their spouse, friend, family member, etc., and share their 2 complimentary tastings. Member must accompany guest at all times in order to receive membership benefits.
HOW CAN I MAKE CHANGES TO MY WINE CLUB ACCOUNT?
To update any information within your wine club account, such as: address, credit card, or club changes, you may either give us a call at 818-579-2455 or email email@example.com and we would be happy to take care of updating your information for you. You may also login to your account online and update any information as well.
CAN I PICK UP MY WINE CLUB SHIPMENT?
Yes! You can opt in to pick up your shipment at any one of the Malibu Wine’s tasting rooms or the Malibu Family Wines corporate office. Simply email us that you would rather pick up your wines instead of shipping and we can set up your account. If you do not wish to pick up your wines, no worries, shipping is free for all club shipments!
WHAT HAPPENS IF MY WINE CLUB SHIPMENT IS RETURNED BACK TO YOUR FACILITY?
When your wine shipment is sent out, we try and do everything in our power to ensure you receive your shipment. If we see that there are issues with the package being delivered, we will be in contact with you to try and obtain an updated shipping address or alternate solution. We will re-route a package one time complimentary as to try and get you your wines as soon as possible. If for some reason, your wines end up back at our facility, we will be in contact with you to see if we can send to an alternate shipping address. There will be an additional re-shipment fee.
WHAT HAPPENS IF ONE OR MORE OF MY BOTTLES IN MY SHIPMENT ARRIVES BROKEN OR IS LEAKING?
We try our best to ensure that this never happens, but due to normal transportation circumstances, sometimes these things are out of our control. If you receive a leaking or bad bottle, please give us a call at 818-579-2455 and we would happily send you another complimentary bottle. You may also take your bottle to any tasting room location and they will be happy to exchange it for you.
HOW MANY COMPLIMENTARY TASTINGS DO I RECEIVE?
Each member receives 2 complimentary tasting flights per day. These tastings are limited to one use per day. You may not visit multiple tasting room locations and receive complimentary tastings at each location. You can however receive tastings at your special member price which is at a discounted rate.