returns, damages, cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Malibu Family Wines guarantees our wines. Your satisfaction is our priority. If, for any reason, you are dissatisfied with your order, please contact us within 3 days of receipt of your order for assistance. For fastest results, email us at email@example.com
A 15% restocking fee will be applied to all canceled orders.